Welcome to InPAT pro. This Refund Policy explains the refund position for white-label course services, LMS access, training support, technical enablement, student access packages, and related partnership services (collectively, the “Services”). Please read this policy carefully before making any commitment or payment.
1. No refund for digital and access services
All fees paid to InPAT pro for the Services are strictly non-refundable except where a specific written exception is approved by InPAT pro. This includes, without limitation:
- Commitment fees and onboarding charges.
- Student access packages and learner subscriptions.
- Trainer certification fees and enablement costs.
- Technical integration and support charges.
- Any other service or access fee associated with the programme.
Once access is provided, content is made available, training is enabled, or support has been delivered, the fee is treated as earned and no refund will be issued under any ordinary circumstance.
2. Digital content and immediate access
The Services involve digital learning materials, dashboards, simulations, technical setup, and partner support. Because these resources are immediately available, are delivered in digital form, and are tailored to the programme and partner relationship, they are not subject to standard product-return rules. Once activation occurs, the service cannot be reversed in the same way as a physical good.
3. Access validity and expiry
Student access packages and partner dashboards are issued for agreed time periods and are subject to the rules in the relevant agreement. Unused access may expire at the end of the applicable term. Any expiry or lapse of access is not grounds for a refund unless expressly agreed in writing by InPAT pro.
4. Exceptional circumstances
In rare and exceptional situations, InPAT pro may consider a case-by-case resolution. This may include service credit, account adjustment, or other non-cash remedy where the issue is a material service failure originating from InPAT pro and not caused by normal usage, non-payment, partner operational delays, regulatory changes, or learner inactivity. Such alternatives do not create a right to a refund and remain entirely discretionary.
5. Non-refundable nature of commitments
Partner institutes and organizations are encouraged to review all scope, pricing, access, and support terms before confirming any commitment. InPAT pro invests in content development, platform setup, onboarding, and operational support in advance of service delivery. Therefore, we maintain a strict non-refund policy for committed services.
6. Renewal and payment disputes
Where a service period is renewed or a fresh access package is purchased, the renewal is treated as a new commitment under the applicable agreement. Any dispute regarding payment, use, or access should be raised promptly in writing with the InPAT pro team for review. Failure to raise a dispute within a reasonable time may limit the ability to obtain a resolution.
7. Changes to this policy
InPAT pro may revise this Refund Policy at any time. Updated terms will be posted on this page with a revised “Last Updated” date. Continued use of the Services after the revised policy is posted constitutes acceptance of the revised terms.
8. Contact us
If you have any questions regarding this Refund Policy or any payment or access issue, please contact us before making a commitment:
- Email: support@inpatpro.com
- Website: https://inpatpro.com/contact