Welcome to InPAT pro. This Privacy Policy explains how InPAT pro (“we”, “us”, or “our”) collects, uses, stores, shares, and protects information when partner institutes, colleges, CA firms, training teams, and learners use our white-label learning platform, LMS tools, training services, technical integrations, and support services (collectively, the “Services”).
1. Information we collect
We may collect information in connection with service delivery, partner onboarding, learner management, billing, technical support, and product improvement, including:
- Partner Information: Institute name, branch name, contact person details, email address, phone number, GST details, billing information, and relationship details.
- Trainer and Staff Information: Name, contact details, role, training records, certification data, and support interactions.
- Learner Information: Name, email, phone number, course enrollment status, progress, assessments, attendance notes, simulation attempts, certificates, and support communication.
- Usage and Technical Data: Device information, browser type, IP address, page activity, login timestamps, error logs, feature usage, and performance diagnostics.
- Payment and Transaction Data: Payment reference information, invoice details, taxes, transaction history, and access activation data.
- Cookies and Similar Technologies: Cookies, pixels, or analytics tags used to remember session preferences, maintain login continuity, and improve the digital experience.
2. How we use information
We use information to:
- Provide and maintain the LMS, learning content, simulations, dashboards, integrations, and student access systems.
- Activate partner accounts, manage branch permissions, and enable course access.
- Support institute, trainer, and learner onboarding, training delivery, and certification workflows.
- Process payments, issue invoices, manage renewals, and track access validity.
- Monitor service performance, detect technical problems, and improve our offerings.
- Fulfill our contractual obligations under the training partner agreement and other applicable service documents.
- Communicate service updates, support responses, operational notices, and relevant account information.
- Protect the platform against fraud, unauthorized access, misuse, abuse, or security incidents.
3. Information sharing and disclosure
We may share data only where necessary and in accordance with the applicable agreement or legal requirement, including:
- With the Partner Institute: Learner data required to operate the white-label programme, monitor progress, and provide student support is shared with the relevant institute or training partner.
- With Service Providers: We may use trusted vendors for hosting, analytics, support operations, communication tools, and payment processing. These providers are bound by confidentiality obligations.
- With Certification or Platform Partners: In some cases, student access and certification activities may require data sharing with Zoho or other platform providers as necessary for the service being offered.
- For Legal and Regulatory Reasons: We may disclose personal data to regulators, public authorities, courts, or legal advisers when required by law or when necessary to enforce our rights.
- During Business Changes: Information may be transferred in connection with a merger, sale of business units, restructuring, or similar corporate transition.
- With Your Consent: We may process or disclose data for additional purposes when we have obtained your explicit permission.
4. Data retention
We retain personal data only for as long as needed to provide the Services, satisfy operational, legal, tax, contractual, or compliance obligations, resolve disputes, and protect against risk. Student access records, training activity, billing history, and support logs may be retained for the duration of the partnership and as required under applicable law.
5. Data security
We implement reasonable administrative, technical, and organizational measures to protect personal data from unauthorized access, misuse, loss, alteration, or disclosure. This includes secure account management, access restrictions, encrypted communications where appropriate, and periodic review of internal controls. However, no system is completely immune to risk, and no method of transmission or storage can be guaranteed to be 100% secure.
6. Your rights and choices
Depending on the applicable law and your role, you may be entitled to certain rights regarding your data, including:
- Access to your personal data.
- Correction of inaccurate or incomplete information.
- Request for deletion or restriction of processing, subject to contractual or legal exceptions.
- Objection to certain processing activities.
- Data portability in appropriate scenarios.
- Withdrawal of consent for optional marketing or tracking activities.
For learner data processed through a partner institute’s white-label programme, requests should generally be directed to the institute or training partner, as they are the primary controller for learner records. We will assist as required and within the scope of our engagement.
7. Cookies, analytics, and tracking
We use cookies and similar tools to maintain site functionality, remember preferences, detect issues, and understand how the platform is used. You may configure your browser to reject or limit cookies, although some features may not function properly if cookies are disabled. Where required by law, we will seek appropriate consent before using tracking technologies beyond what is necessary for the service.
8. Student and institute responsibilities
Where a partner institute or training partner is responsible for enrolling learners and managing program operations, the institute shall ensure:
- Student information provided to InPAT pro is accurate and lawful for processing.
- Required notices and consent mechanisms are communicated to learners where necessary.
- It uses the platform in compliance with applicable data protection, education, and marketing laws.
- It manages direct student support and relevant complaint handling unless otherwise agreed in writing.
9. Changes to this policy
We may update this Privacy Policy from time to time to reflect operational changes, legal requirements, or product enhancements. Any changes will be posted on this page with a revised “Last Updated” date. Continued use of the Services after the updated policy becomes effective constitutes acceptance of the revised terms.
10. Contact us
If you have any questions, concerns, or requests regarding this Privacy Policy, data use, or your rights, please contact us:
- Email: support@inpatpro.com
- Website: https://inpatpro.com/contact